Login and Email Issues
If you are having trouble logging into your account or haven't received a verification email, please try the following steps. Most issues can be fixed quickly by adjusting a few settings on your end.
Can't Log In?
If the login page is not loading or you cannot click the "Verify" button:
Switch Your Browser or Device: Sometimes, specific settings or "ad-blocker" extensions can stop the login page from working. Try using a different browser or try logging in from a different device.
Clear Browsing Data: Go to your browser settings and clear your "Cache" and "Cookies" to start a fresh session.
Check Privacy Settings: If your browser is set to block all pop-ups, our security check might not appear. Ensure you allow pop-ups for our website so the verification window can open.
Not Receiving Our Emails?
If you are waiting for a login code or an update and don't see it:
Look in Every Folder: Check your Spam, Junk, and Promotions folders. Sometimes, valid emails are filtered there by mistake.
Add Us to Your Contacts: To ensure our emails reach you, add help@japanrabbit.com to your address book or "Safe Senders" list.
Verify Your Email Spelling: Double-check that there wasn't a small typo in the email address entered.
Still Need Help?
If you’ve tried all the steps above and still can’t fix the issue, we’re happy to help. Please contact us and let us know:
What the issue is
If you tried these steps
The device you are using
A screenshot of the error (if you see one)
Our team will look into it immediately and get your account back on track.