About Us
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Buying Service
25 articles
Fees & Payment
9 articles
Flea Markets and Auctions
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11 articles
Refunds, Returns and Cancelations
2 articles
Shipping
30 articles
Tech Support
7 articles
Company News
New Turkish Customs Law & What to Expect
As of mid-2025, the Turkish government has enacted strict new customs regulations that make it significantly more difficult to import goods into Turke...
U.S. Duty-Free Threshold Ends Aug 29 — How to Avoid Surprises
From August 29, 2025 , two major U.S. import policy changes take effect: 15% tariff on Japanese-origin goods Introduced under the U.S.–Japan Strategi...
Stores We Can’t Purchase From (Proxy Shopping Restrictions)
Unfortunately, some online stores in Japan do not accept purchases made through proxy shopping services . In other cases, certain shops require a me...
How Pre-Approved Payment Work
When you pre-approve a payment, you are simply authorizing us to charge up to a certain amount for your purchase. We will only charge the amount that ...
Do you offer DDP shipping?
At this time, we do not offer DDP (Delivered Duty Paid) shipping . This means that once your package leaves our warehouse, we are not responsible fo...
Can you ship to Okinawa?
Yes, we do ship to Okinawa! However, because our system cannot automatically process domestic shipments to Okinawa, we need to arrange these shipments...
