Service Update: Middle East Shipping Suspension & Global Delivery Delays

Carrier availability for destinations in the Middle East has been changing as the situation evolves. FedEx is generally available for most destinations in the region, while DHL and Japan Post availability can vary by destination and item.

Since this can change and may vary case by case, we'd recommend checking our Shipping Calculator with your package details (or estimates) to see the most up-to-date carrier options available to you.

Transit Times: Shipments between Asia Pacific and the Middle East/Africa may still experience longer transit times due to regional contingency routing, even where a carrier is technically available.

• Operating normally: Bahrain, Oman, Jordan, Egypt, India, Ireland

• Resumed, with delays expected: Saudi Arabia, Turkey, Bulgaria, Portugal, United Arab Emirates

• Limited service: Pakistan (EMS and Parcel only)

• Currently unavailable: Israel, Qatar, Kuwait, Iran, Iraq, Lebanon, Armenia, Cyprus, Georgia

Flight cancellations and route disruptions are also causing cargo congestion for shipments transiting through or near the Middle East. You should expect significant delivery delays for the following areas:

• Europe Region: Azerbaijan, Greece, Croatia, Czech Republic, Norway, Hungary, etc.

• Africa Region: Algeria, Angola, Uganda, Ghana, Zambia, Sudan, Tanzania, Botswana, Mozambique, etc.

• Potential Returns: Depending on how the situation evolves, some accepted mail items may need to be returned to the sender.

• Package Retrieval: If your item has already been posted but has not yet cleared the International Mail Exchange Office, you may request a retrieval. Please note that a JPY 680 handling fee may apply.

• Inbound Shipments: Please be aware that mail sent from these regions to Japan is also subject to delays.

We sincerely apologize for these disruptions and will re-enable shipping options as soon as normal service resumes.