Service Update: Middle East Shipping Suspension & Global Delivery Delays

Carrier availability for destinations in the Middle East has been changing as the situation evolves. FedEx is generally available for most destinations in the region, while DHL and Japan Post availability can vary by destination and item.

Since this can change and may vary case by case, we'd recommend checking our Shipping Calculator with your package details (or estimates) to see the most up-to-date carrier options available to you.

Transit Times: Shipments between Asia Pacific and the Middle East/Africa may still experience longer transit times due to regional contingency routing, even where a carrier is technically available.

• Countries where shipping is operating normally: Bahrain, Egypt, India, Ireland, Oman, Pakistan (only EMS and Parcel), Jordan, Iran.

• Countries where shipping has resumed but delays are expected: Bulgaria, Israel, Saudi Arabia, Turkey, Portugal.

• Countries where shipping remains unavailable due to airport closures and related disruptions: Armenia, Cyprus, Ethiopia, Georgia, Iraq, Lebanon, Qatar, Kuwait, United Arab Emirates.

DHL: DHL has resumed service to the Middle East, but advises caution as they still may not be able to complete deliveries in certain regions. (Updated April 9th, 2026)

FedEx: FedEx is providing normal pickup and delivery services in all countries in the Middle East, in accordance with local guidelines. Shipments between Asia Pacific and the Middle East and between Asia Pacific and Africa may experience longer transit times. (Updated March 12, 2026)

• As of March 24, 2026 — FedEx is unable to ship any packages containing Lithium Ion batteries to any countries in the Middle East, including: Bahrain, Iran, Iraq, Israel, Jordan, Lebanon, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, and Yemen.

Flight cancellations and route disruptions are also causing cargo congestion for shipments transiting through or near the Middle East. You should expect significant delivery delays for the following areas:

• Europe Region: Azerbaijan, Greece, Croatia, Czech Republic, Norway, Hungary, etc.

• Africa Region: Algeria, Angola, Uganda, Ghana, Zambia, Sudan, Tanzania, Botswana, Mozambique, etc.

• Potential Returns: Depending on how the situation evolves, some accepted mail items may need to be returned to the sender.

• Package Retrieval: If your item has already been posted but has not yet cleared the International Mail Exchange Office, you may request a retrieval. Please note that a JPY 680 handling fee may apply.

• Inbound Shipments: Please be aware that mail sent from these regions to Japan is also subject to delays.

We sincerely apologize for these disruptions and will re-enable shipping options as soon as normal service resumes.