Can I directly pick up my items from your office?
Yes! If you're in Japan, you can pick up your order from us directly.
To schedule pick up:
1. Send us a packing request for your package. If you have multiple packages then select all of them for a consolidation request.
2. Choose the "Pick up from Japan Rabbit" shipping method during checkout.
3. Once everything is finalized, let us know what day and time works best for you so we can prepare and schedule your package for pick up!
Office Hours:
Weekdays (Monday–Friday)
Morning: 11:00 AM – 1:00 PM
Afternoon: 2:00 PM – 5:00 PM
Saturdays
Morning: 10:00 AM – 12:00 PM
Afternoon: 1:00 PM – 4:00 PM
Closed on Japanese National Holidays
We kindly ask that you do not come between 1:00 PM – 2:00 PM on weekdays and 12:00 PM – 1:00 PM on Saturdays, as the pick-up service will be closed during those times.
If you do not schedule a pickup beforehand, we will not be able to pass the package to you.
Office Address:
📍221-0013 Kanagawa, Yokohama, Shinkoyasu 1-2-4, Orto Yokohama Business Center, 4th Floor
Feel free to reach out if you have any questions or need further assistance!