What's the status of my order?

Updated 2 weeks ago by Sandy

You can view all of your current orders on your order page to see their status. The following are possible statuses for your order:

Open

Your order has been received and our buyers will try to purchase the items as soon as possible.

Processing

We have confirmed the price and stock of your items and are in the process of purchasing/waiting for the seller or your response.

Payment Due

We tried to capture the payment on your provided payment method but were unsuccessful. Your card was declined. Please change the payment method or contact your bank.

Pending Adjustment

We have made an adjustment to your order and are waiting for you to authorize the new cost.

Completed

We have purchased your order and will update you once your order arrives at our warehouse.

Canceled

Your order was canceled and we've returned all money back to your virtual Wallet.

For received items please check your Received mailbox and for shipping status, you can check the shipments page.


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