Buying Service

After we've purchased all of your requested items, your order will move to the Completed tab of the JapanRabbit Order panel. This means we're now wa...

We process most orders  within 1 business day . It may take 2-3 business days to process your order during peak demand times. We usually capture pay...

In the Packages section, click View details for the selected package Click on Photo option to initiate a photo request. A pop-up will appear whe...

While JapanRabbit accepts orders from almost any site in Japan, there are some sites or items that we may not be able to purchase due to restrictions ...

JapanRabbit service does not allow for this. However, we offer our sister service for package forwarding called Blackship ( Blackship.com ) which can ...

JapanRabbit is the quick, easy way to buy from Japan. Shop any store — we’ll buy and ship the items to you. Let's say you find an item you want to ord...

Yes, we can purchase items from auction sites. We can accept requests for traditional bids as well as buy-it-now. Starting June 5, to streamline opera...

Here’s a step by step guide on how to place your first order with us! 1) Add Items to Your Cart Go to your JapanRabbit dashboard and click “Carts.”...

Yes, we accept requests for pre-order items, even if the item is released several months post reservation! We require an authorization of the total fu...

Yes, we can help you participate in online kuji (random draw or lucky draw) and gacha through our service. Send us your draw request Submit a reques...

Yes, we can order from sites that have limited payment methods such as  bank transfer or cash on delivery . We'll ask you to cover any associated fe...

Every item that reaches our fulfilment center is given a free storage period of 45 days. In addition, you can purchase more storage (up to another 45 ...

Yes, we can enter lotteries on your behalf. If we lose the lottery, we will refund all costs minus 500 yen . If we win, then the order will proceed a...

What It Is: Priority Purchasing is an add-on service available at checkout. It prioritizes your order over non-priority ones, ideal for securing time-...

You can add up to 30 items per cart. After that, you'll need to checkout before you can proceed to create a new cart with additional items for that sh...

Temporary Suspension of Airsoft or Model Toy Gun Purchases for Overseas Shipping Effective December 15th, 2023 , we will temporarily suspend the acce...

Occasionally, our automated system may not display the correct details for an item in your cart, such as prices, photos, or item names. Please use the...

While we are a shopping service, we don't specifically search for items on your behalf. However, here's what you can do: Use Japanese product titles o...

Yes, we can assist with printing via the convenience store! How much will it cost? Our usual service fee. The price of the actual printing. An additio...

You can view all of your current orders on your order page to see their status. The following are possible statuses for your order: Your order has bee...

Surugaya is a popular marketplace in Japan that specializes in used and new collectible goods. While browsing their site, you may find yourself on a s...

Purchase limits are the set quantities that sellers allow a customer to buy from them. They're often put in place to prevent customers from buying too...

We can only accept requests for a one-time payment membership fee if you're willing to cover the sign up fee. Otherwise, we are unable to sign up for ...

If the seller doesn't publish a release date for an item, we can't really tell you when it will be available again. Instead, we recommend trying Goog...

We can purchase digital items from various stores, but some stores make it difficult for us to purchase and transfer digital content. We can only buy ...