Buying Service

We can purchase items from auction sites. We can accept requests for traditional bids as well as buy-it-now. When you place a bid, we charge a biddin...

Yes, we can help you participate in online kuji (random draw or lucky draw) and gacha through our service. Send us your draw request Submit a reques...

Maybe. Before placing an order, please contact Customer Support with details of the payment process so we can confirm whether we can assist . W...

We can purchase digital items from various stores, but some stores make it difficult for us to purchase and transfer digital content. We can only buy ...

Unfortunately, we're unable to monitor items or notify you when they become available or restocked. If the seller hasn't published a release date, we ...

Yes, we can try to purchase items at a specific release time. The best way to ensure our team is ready is to place your order as soon as possible an...

Unfortunately, some online stores in Japan do not accept purchases made through proxy shopping services . In other cases, certain shops require a me...

Surugaya is a popular marketplace in Japan that specializes in used and new collectible goods. While browsing their site, you may find yourself on a s...

You can view all of your current orders on your order page to see their status. Below is a breakdown of each status and what it means for your order...

Yes, we can assist with printing via the convenience store! How much will it cost? Our usual service fee. The price of the actual printing. An additio...

You can add up to 30 items per cart. After that, you'll need to checkout before you can proceed to create a new cart with additional items for that sh...

Yes, we can order from sites that only accept limited payment methods such as bank transfer or cash on delivery (COD). Any additional fees associated ...

While Japan Rabbit accepts orders from almost any site in Japan, there are some sites or items we may not be able to purchase due to store restriction...

While we cannot purchase tickets for physical events (such as concerts or theme parks), we can assist with online event tickets if they meet speci...

Occasionally, our automated system may not display the correct details for an item in your cart, such as prices, photos, or item names. Please use the...

When shopping from Japanese stores, it is important to remember that sizing standards in Japan often differ significantly from those in other parts of...

Yes, we accept requests for pre-order items, even if the item is released several months post reservation! We require an authorization of the total fu...

Purchase limits are set quantities that sellers allow a customer to buy from them. They are often put in place to prevent customers from buying too ma...

Once all items in your order have been purchased, it will move to the Completed tab of the Japan Rabbit Order panel. At this stage, we are waiting...

What It Is: Priority Purchasing is an add-on service available at checkout. It prioritizes your order over non-priority ones, ideal for securing time-...

In the Packages section, click View details for the selected package Click on Photo option to initiate a photo request. A pop-up will appear whe...

We process most orders within 1 business day . During peak demand periods, processing may take 2 to 3 business days or occasionally longer dependin...

While we are a shopping service, we don't specifically search for items on your behalf. However, here's what you can do: Use Japanese product titles o...

We're unable to make purchases using a customer's existing shopping account, even if the account owner gives us permission to do so. This applies to a...

Yes, we can enter lotteries on your behalf. If we lose the lottery, we'll refund all costs minus a 500 yen fee. If we win, the order proceeds as nor...

Yes! Some magazines in Japan include a mail-order application - for example a serial number, application postcard, or order form - that lets you apply...

Nearly any online shop, auction site, or marketplace in Japan, and most physical shops in Central Tokyo. We can purchase from almost any online store,...

Unfortunately, our  in-store purchase service is temporarily suspended  due to a high order volume. We  do not have a set date for resumption at this ...