Can you order an item at a specific date and time?

We try our best to order high-demand items quickly after their order period opens.

Whether we can assist depends on what day and time the item releases.

If the time is outside office hours (see below), we can try to order as soon as the item releases. Please note that there's a $20 fee for this outside of hours service. If the item releases within our office hours, we can try to purchase without any extra fee.

If you're unsure about an item, please contact us with a link to the item details. We'll let you know if we can order at the specified time, and whether we'd need an additional fee.

Should an item sell out before we can buy it, we'll refund the order in full except for the concierge fees.

Our staff is limited during the weekend, but we do have some buyer staff still on the clock to process orders.

If you send your order far enough in advance, your order can be assigned to the buyers who are stationed to make orders during the weekend.

Our customer support staff is unavailable outside of Japanese weekdays, but orders themselves are still accepted and processed.

Office Hours




10am - 7pm JST (Full Availability)

Weekends & Japanese National Holidays

Closed (Limited Availability)

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