Can you order an item at a specific date and time?
If you're in a rush, the best way for us to get to your item quickly is to fill out an order form with us as soon as possible. You can include the item's release date in the item description (size, color) field of your cart submission for our buyers to see.
We try our best to order high-demand items quickly after their order period opens. Whether we can assist depends on what day and time the item releases.
If the time is outside office hours (see below), we can try to order as soon as the item releases. Please note that there's a $20 fee for this outside-of-hours service. You can add this $20 to your cart's pre-approved allowance field during checkout. If the item releases within our office hours, we can try to purchase it without an extra fee.
Should an item sell out before we can buy it, we'll refund the order to your virtual Wallet in full except for any outside-of-hours fee.
Our staff is limited during the weekend, but we do have some buyer staff still on the clock to process orders.
If you send your order far enough in advance, your order can be assigned to the buyers who are stationed to make orders during the weekend.
Our customer support staff and shipping support are unavailable outside of Japanese weekdays, but orders themselves are still accepted and processed.
Office Hours
Weekdays | 10am - 7pm JST (Full Availability) |
Weekends & Japanese National Holidays | Closed — Customer Service & Shipping Center (Limited Buying Availability) |
