Fees & Payment
How to refund?
If you have a balance in your wallet that you'd like to refund, follow the following steps: Go to the "Wallet" section of your profile. You will see ...
Can you buy from a physical store?
Unfortunately, our in-store pickup service is temporarily suspended due to a high order volume. We do not have a set date for resumption at this t...
Can you buy from a physical store or event?
We can help purchase from physical stores but NOT from an event/show. We can only pick up from locations in metropolitan Tokyo or Yokohama. In additio...
How much will it cost?
While checking out, you'll get a summary that breaks down the costs. See our Pricing page for service fee details. This estimate will not include...
What is Japan Rabbit Wallet?
The Japan Rabbit Wallet is a virtual wallet system designed to hold credits that you can use on the Japan Rabbit platform. Why Funds Go to the Wallet:...
What payment methods do you accept?
We accept payment through credit cards & debit cards. For high-value items, we also may request payment through a bank wire transfer. We are no longer...
Could you share a shopping account with me?
We are unable to help purchase items that require us to use someone else's account, even with the consent of the account owner. Because of the sensiti...
Is it possible to pay in installments?
All funds for orders, including preorders, placed with Japan Rabbit must be authorized upfront. We're unable to accept payment in installments.
Are final prices in US dollars ?
We only charge in USD. Unfortunately, we can't charge in yen or other currencies.
Can you order an item at a specific date and time?
If you're in a rush, the best way for us to get to your item quickly is to fill out an order form with us as soon as possible. You can include the it...