How to refund?
If you have a balance in your wallet that you'd like to refund, follow the following steps:
- Go to the "Wallet" section of your profile.
![](https://files.helpdocs.io/cr3gtadpvj/articles/ojx89vc2pf/1702970998097/screenshot-2023-12-19-at-16-22-32.png)
- You will see your current wallet balance and transactions. Click on the 'REFUND' button next to your available balance.
![](https://files.helpdocs.io/cr3gtadpvj/articles/ojx89vc2pf/1702971159600/screenshot-2023-12-19-at-16-22-41.png)
- In the pop-up window, select the original payment method to refund from the dropdown menu.
![](https://files.helpdocs.io/cr3gtadpvj/articles/ojx89vc2pf/1702971319375/screenshot-2023-12-19-at-16-22-55.png)
- Click 'CONFIRM' to finalize the refund process.
Please contact your credit/debit card company directly if you have further questions about how long it will take to process.