About Us
What are your office hours?
What stores can you buy from?
How long does it take to reply to an email?
Buying Service
Can you buy from Yahoo Auctions?
How long can I keep my item at your fulfillment center?
Am I able to participate in lotteries through your service?
How long does it take to order my item ?
How does your team handle my order and packages?
Priority Purchasing
How to submit a service request (Photo, split, Abandon)?
About Cart item limits
Do you ship airsoft or model toy guns?
How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)
Can you help me find an item I want to buy?
Do you provide prints from the convenience store?
What does the 'status' of my order mean?
Why can't I add my URL/link?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Can you buy from a site that requires a paid subscription?
Can you order from a site that only accepts COD/Bank Transfer payment?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store or event?
How much will it cost?
What is Japan Rabbit Wallet?
How to refund?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Flea Market / Auctions
Can you ask a seller to re-list an item?
Can you negotiate the price for me?
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Policies
Package Inspection Policy
Item Disposal Policy
Claim Policy: Damaged, Missing, & Wrong Items
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Shipping
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Shipping Restrictions for DHL and FedEx
Can you consolidate multiple items into one package?
Why You Cannot Use a Blackship Address as Your Final Shipping Address
May I forward my Japan Rabbit package to my Blackship mailbox?
Priority Processing
Tax Identification Number Requirements for International Shipments
What shipping options are available?
How to add or change the shipping address
Do you ship to my country?
Where is my package?
Why are some shipping options unavailable?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
How much time will my item take to reach Japan Rabbit warehouse?
Can I change my customs value?
How do you handle packing?
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
All Categories > About Us > How long does it take to reply to an email?
We strive to reply to all emails and contact by customers within 1-2 business days (not counting weekends and public holidays).
If you haven't heard back from us in 72 hours, please send a follow-up in case your original email was lost!
