About Us
How long does it take to reply to an email?
We strive to reply to all emails and contact by customers within 1-2 business days (not counting weekends and public holidays). Please note: Our custo...
How Japan Rabbit Works
If you are new to Japan Rabbit, this guide explains the complete order process , from placing your request to final delivery. Understanding each step...
Can I use your office address to send my package to?
Japan Rabbit service does not allow for this. However, we offer our sister service for package forwarding called Blackship ( Blackship.com ) which can...
How to order
Here’s a step by step guide on how to place your first order with us! Go to your Japan Rabbit dashboard and click “Carts.” Paste the item’s URL and...
What are your office hours?
Orders can be placed on our website 24 hours a day, 7 days a week, all year round. We buy your items 7 days a week during our usual office hours. In a...
Can you help retrieve a personal item lost in Japan?
Unfortunately, we cannot assist with retrieving personal items that were lost or forgotten in Japan (e.g., hotels, Airbnbs, airports, stores, restau...