Can I use your office address to send my package to?
Japan Rabbit service does not allow for this. However, we offer our sister service for package forwarding called Blackship (Blackship.com) which can assist you.
Introducing Blackship - a game-changing package forwarding service that could be the solution you’re looking for.
Visit Blackship.com, our sister service for Package Forwarding. This service is perfect for customers who can navigate and pay for items at Japanese stores on their own but just require a Japanese address. With Blackship, you can send your package to the Japanese address provided by the service, and Blackship will take care of the shipping to your overseas location.
Blackship and Japan Rabbit are two separate services, you do not need to sign up for both unless you require both Proxy Buying and Forwarding.
Need help with a purchase instead?
Japan Rabbit personal shopping assistants can purchase items on your behalf. Get started at Japan Rabbit!
Frequently Asked Questions
What is Package Forwarding?
Package forwarding is a service which accepts packages on your behalf and then forwards them to your address overseas. Blackship specializes in receiving packages from Japan only, they cannot be used to receive items from outside Japan. Customers are required to create accounts, place orders, pay and speak with stores on their own, Blackship just assists with shipping the item from Japan to you.
If you need assistance with creating an account, placing an order, or payment then you should use Japan Rabbit instead.
What Methods of Payment Do You Accept?
Blackship: Payments can be made by Paypal, Visa, MasterCard, American Express and Discover via our secure payment gateway.
Japan Rabbit: Payments can be made by Visa, MasterCard, American Express, and Discover via our secure payment gateway.
Can you consolidate several packages and ship them together?
Yes, Blackship can hold your packages (for up to 30 days) until multiple boxes arrive and ship them together. Consolidating multiple packages reduces the total weight, so you may save on actual shipping costs. Both Japan Rabbit and Blackship charge a fee for consolidating packages together.
Rules & Restrictions
Package Size and Weight Limitations
Ensure the total weight and size of your package will not exceed the limit permitted for your country. Any item exceeding the limits of Japan Post will ship by Fedex only.
Import/Export Restrictions
When using Blackship it is your responsibility to ensure that there are no laws or provisions against shipping your package from Japan to your country. We cannot accept any responsibility for a package rejected by Japan Post or your local Customs authority.
Review these guidelines governing restricted items. Please contact Blackship at help@blackship.com if you have additional questions or concerns about shipping something from Japan.
We have listed some local customs websites you can check for more details regarding importing, if your country is not listed below please search for your local customs authorities web page online.
USA: https://www.cbp.gov/
Canada: http://cbsa-asfc.gc.ca/
Australia: http://customs.gov.au/
New Zealand: http://www.customs.govt.nz/
China: http://www.customs.gov.cn/
Hong Kong: http://www.customs.gov.hk/
Korea: http://english.customs.go.kr/
Singapore: http://www.customs.gov.sg/
