About Us
What stores can you buy from?
How do Japan Rabbit and White Rabbit Express affect one another?
What are your office hours?
How long does it take to reply to an email?
Buying Service
Do you ship airsoft or model toy guns?
Why can't I add my URL/link?
How long does it take to order my item ?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Am I able to participate in lotteries through your service?
What's the status of my order?
Can you buy from Yahoo Auctions?
Can you buy from a site that requires a paid subscription?
Can you help me find an item I want to buy?
How long can I keep my item at your fulfillment center?
Do you provide prints from the convenience store?
Can you order from a site that only accepts COD/Bank Transfer payment?
How does your team handle my order and packages?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store or event?
How much will it cost?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Where's my refund?
Flea Market / Auctions
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
Can you negotiate the price for me?
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Can you ask a seller to re-list an item?
Policies
Claim Policy: Damaged, Missing, & Wrong Items
Item Disposal Policy
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Shipping
Where is my package?
Why are some shipping options unavailable?
What shipping options are available?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Can you consolidate multiple items into one package?
May I forward my Japan Rabbit package to my Blackship mailbox?
How much time will my item take to reach Japan Rabbit warehouse?
Do you ship to my country?
Can I change my customs value?
How do you handle packing?
Shipping Restrictions for DHL and FedEx
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
All Categories > Policies > Can I directly pick up my items from your office?
Yes, if you're in Japan, you can pick up your order from us directly if desired. Please contact us ahead of time to schedule in-office pickup!
Our office is open on weekdays from 10 AM - 7 PM with the exclusion of Japanese National holidays.
