Policies

Yes, if you're in Japan, you can pick up your order from us directly if desired. Please contact us ahead of time to schedule in-office pickup! 🕒 Wee...

When you choose to buy through Japan Rabbit, it's important to understand our policy on package inspections. Our approach varies depending on whether ...

Understanding our disposal policies can help you make informed decisions and plan your purchases and shipments more efficiently. Below you will find t...

At Japan Rabbit, we're committed to ensuring our customers receive the best possible service and products. However, we understand that sometimes thing...

As a proxy-buying service, we provide you the ability to shop and ship from businesses in Japan. We are not the producer of the products that you buy ...

We take great care when packing and sending all items bought through us, but they may accidentally be damaged due to mishandling during delivery. The ...

Yes, we can assist with purchasing adult products. We would recommend confirming with your local authorities what is allowable though, as we cannot be...

We often send items to residential locations, so we cannot share domestic tracking numbers provided by the seller. We do this to protect the privacy o...

Generally, we are not able to provide product receipts for the items we purchase due to concerns about confidential information. Many shops are not fr...

販売事業者 White Rabbit Japan 所在地 〒231-0801 神奈川県横浜市中区新山下1-15-11コクサイエアロマリン2階 連絡先 メール：hello@japanrabbit.com 電話番号／お客様窓口：045-225-9061 日本国外からのご連絡： +81-045-225-...

If we are unable to purchase your item, we will return the funds you provided to your virtual Wallet and update you with the reason for the cancelatio...