Can You Help Retrieve a Personal Item Lost in Japan?

Unfortunately, we cannot assist with retrieving personal items that were lost or forgotten in Japan (e.g., hotels, Airbnbs, airports, stores, restaurants, or other third-party locations).

We are also unable to arrange shipping for personal belongings, even if the item is delivered to our warehouse.

Japan Rabbit is a proxy shopping service. This means we can only assist with purchases made from start to finish using a direct purchasing link.

If there is no direct purchase link, we are unable to help.

If the location where you lost the item can arrange delivery, we recommend checking our sister company Blackship (Blackship.com), as they may be able to assist in some cases.

For more details, please refer to this article:

Can I use your office address to send my package to?