What are your office hours?

Orders can be placed on our website 24 hours a day, 7 days a week, all year round.

We buy your items 7 days a week during our usual office hours.

In addition, our shipping center and customer support team are available weekdays during our office hours.

We answer support emails during our office hours shown below. Orders are generally purchased within 1-2 business days.

Yes, we can! If you need us to buy items outside of office hours, please submit your order a few days before the day you need us to purchase. We charge a non-refundable fee of 2000 yen for this service. With enough time to prepare, we can arrange for a buyer to be online to make your purchase.