Why can't I add my URL/link?

While Japan Rabbit accepts orders from almost any site in Japan, there are some sites or items we may not be able to purchase due to store restrictions or fraudulent sellers.

If you see an alert when trying to add an item to your cart or check out, it means we've flagged that we cannot purchase it. Below is a breakdown of each error and what it means.

Sorry, we've reached our purchase limit for this item at the store.

The store has set a limit on how many items each account can buy. We purchase as many as possible, but once the limit is reached, we can no longer accept further orders. We cannot create new accounts or use alternate information to bypass this.

If you see this alert, you may want to consider using our sister service, Blackship, if the store accepts forwarders. For more details, check here.

Please note: even if the alert is not showing, we may still need to review your item and confirm availability. If we receive many orders at once, we may not be able to update the alert quickly enough.

Sorry, we can't order from this site - it's been flagged as fraudulent.

We've reviewed this site and found it is fraudulent, meaning the seller would not ship an item even if purchased. For your protection, we do not accept orders from flagged sites.

Apologies, but we can't make purchases from this particular store.

Some stores refuse proxy purchases or fall outside the scope of our service. This error appears for sites we currently cannot accept orders from, regardless of the item. You can see our list of stores here.

Oops! This URL is for a 'wanted' listing; not a 'for sale' listing. If 'この商品の販売ページ' is visible, click it and provide the new URL for purchase. Learn More

You've attempted to add a listing from Surugaya's "Kaitori" (buying) page rather than a sales page. Please see here for more details.

Sorry, we can't order this item - the purchase period has ended.

Even though the item is listed on the website, it was only available for a limited time and is no longer available to purchase.

Invalid URL

The URL provided does not lead to a valid website or item. Please check the original link and try pasting again.

If you're unable to add an item to your cart and are not seeing any of the errors listed above, please contact our support team and we'll be happy to look into it for you.