Tech Support
How do I change my password?
Just follow these quick steps to reset your password: Go to the "Account Settings" section of your profile. Click the "Change" button located next to ...
Resolving Payment Issues with Japan Rabbit
We understand how frustrating it can be when a payment fails during checkout. Payment issues can occur for several reasons, but there are some simple ...
How to delete my account?
To delete your account, simply send an email or chat to our customer support stating your request. We'll handle the rest for you.
Can't Log In? Here's What to Do
Having trouble logging into your account? Follow these simple steps to resolve the issue: Clear Cache and Cookies: Go to your browser's settings or p...
How to Resolve "No Shipping Methods Available" During Shipping Checkout
Encountering the error message "No shipping methods are available for this package. Please contact customer support for assistance." can occur due to ...
How do I change my email?
To change your email, please follow these steps: Go to the "Account Settings" section of your profile. Click the "Change" button located next to your ...
My country was blocked from viewing a shopping site. Help!
A way around viewing the website would be to use a VPN. With a VPN installed on your device, you can set your IP address to one in Japan (or a differe...