What is Japan Rabbit Wallet?

Updated by Sandy

The Japan Rabbit Wallet is a virtual wallet system designed to hold credits that you can use on the Japan Rabbit platform.

Why Funds Go to the Wallet:

  • If there are excessive funds after making a purchase, perhaps due to a price change or a special promotion.
  • Credits from lost auctions.
  • If the seller cancels an order after a successful purchase.
  • As a promotional credit, which is non-refundable.
  • From insurance claims of lost or damaged packages.

Using Your Wallet Funds:

  • New Orders: Automatically applied to purchase a new order.
  • Shipping Fees: Automatically applied to cover the shipping fees for your package.
  • Extra Fees: Any additional fees that may arise on the website can also be paid from your Wallet.

Whenever you have a balance in your Wallet, these funds are used first for any new payments before charging your payment method.

Managing Your Wallet Funds: If you decide you want to move funds from your Wallet back to your original payment method, you can process a refund. For more information, please visit our help article here: Refund and Authorizations.

Customers can add credits to their Japan Rabbit wallet via bank transfer. The minimum amount for such a transfer is $1,000. These funds are applied as a promo credit and are non-refundable.

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