Do you handle pre-order items ?

Yes, we accept requests for pre-order items! 

We handle pre-orders, even if the item is released several months post reservation.

When do I need to pay for a pre-order?

We require authorization of the total funds upfront for all pre-order reservations. 

Even if the item is released several months later, your authorization is required for us to process your order. When you place the order with us, we will review the order and then charge you once we've secured the reservation with the store. We will charge our service fees, domestic shipping and the item price once the order is made.

Shipping from our office to to your location is charged after the item arrives at our warehouse.

Can I cancel a pre-order?

This depends on the store we purchase from. Most Japanese stores do not accept cancellations in which case we will not be able to cancel pre-orders once we have ordered from the shop. If the shop does accept cancellations, then we can cancel the order but be aware this option might not be available.

As a general rule of thumb, we can only cancel your order when we are able to cancel our order with the seller.

I'm ready to pre-order!

Great! The order process is identical to a normal order so click below to get started.

How did we do?

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