What is Japan Rabbit Wallet?

The Japan Rabbit Wallet is a virtual wallet system designed to hold credits that you can use on the Japan Rabbit platform.

Why Funds Go to the Wallet:

• If there are excessive funds after making a purchase, perhaps due to a price change or a special promotion.

• Credits from lost auctions.

• If the seller cancels an order after a successful purchase.

• As a promotional credit, which is non-refundable.

• From insurance claims of lost or damaged packages.

Using Your Wallet Funds:

• New Orders: Automatically applied to purchase a new order.

• Shipping Fees: Automatically applied to cover the shipping fees for your package.

• Extra Fees: Any additional fees that may arise on the website can also be paid from your Wallet.

• Large orders above $5,000: If your order exceeds our $5,000 card checkout limit, you can fund your Wallet and pay from your balance instead, with no per-order cap.

Whenever you have a balance in your Wallet, these funds are used first for any new payments before charging your payment method.

Managing Your Wallet Funds: If you decide you want to move funds from your Wallet back to your original payment method, you can process a refund. For more information, please visit our help article here: Refund and Authorizations.

You can also add funds to your Wallet directly from your bank account using the Fund button on your Wallet page. Enter the amount you'd like to add, choose your bank option, and the full amount will be credited to your Wallet once the transfer clears (typically a few business days). This is the recommended method for funding large orders that exceed the $5,000 card checkout limit.