If you are new to Japan Rabbit, this guide explains the complete order process, from placing your request to final delivery.

Understanding each step will help you avoid delays and ensure a smooth experience.

To get started, place your order using a direct product link from the Japanese store.

See how to place an order here: How to order

Once submitted:

• Your order is reviewed within 1 to 2 business days

• Payment is captured

• The status changes to Processing

• A team member purchases the item on your behalf

Please note that we are a proxy purchasing service. We cannot ship items directly from the seller to your address.

After purchase, the seller ships the item to our warehouse in Japan.

Shipping speed at this stage depends entirely on:

• The seller’s handling time

• Domestic shipping speed within Japan

• Store policies and stock availability

We do not control this portion of the process.

When your item arrives at our warehouse:

• The order status updates to Received

• The item is checked in and stored under your account

You can monitor status updates at any time in your account dashboard.

For a detailed explanation of each package status, please review our guide: How do you handle packing?

Once your item is marked as Received, you must submit a service request before we can ship it.

Available service options include:

• Package Preparation (Packing)

• Consolidation of multiple items into one shipment

• Transfer to Blackship, if applicable

We do not automatically prepare or ship items without a service request.

When your package shows as Ready to Ship, you must:

• Select an available international shipping method
  or

• Schedule warehouse pickup

Shipping costs are calculated based on package size, weight, and destination. This is only shown once it is Ready to Ship; we are unable to give estimates beforehand.

Important: We do not include DDP (Delivered Duty Paid) shipping by default. For more information, please refer to our article: Do you offer DDP shipping?

Once you select and pay for shipping:

• We dispatch the package

• The carrier takes over the delivery process

• Tracking information becomes available in your account (unless stated otherwise)

From this point forward, delivery timelines depend on the selected carrier and your country’s customs process.

The total time from order submission to final delivery depends on several factors, including:

• Seller's shipping time to our warehouse

• Warehouse processing time

• Peak season volume

• International carrier transit time

• Customs clearance in your destination country

Because these variables differ for every order, we cannot provide a guaranteed full delivery estimate.

Following these steps carefully will help ensure a smooth and efficient experience from purchase to delivery.