About Us
How do I use the buying service? How does it work?
Japan Rabbit is the quick, easy way to buy from Japan. Shop any store — we’ll buy and ship the items to you. Let's say you find an item you want to or...
How to order
Here’s a step by step guide on how to place your first order with us! 1) Add Items to Your Cart Go to your Japan Rabbit dashboard and click “Carts....
Can you help retrieve a personal item lost in Japan?
Unfortunately, we cannot assist with retrieving personal items that were lost or forgotten in Japan (e.g., hotels, Airbnbs, airports, stores, restau...
Can I use your office address to send my package to?
Japan Rabbit service does not allow for this. However, we offer our sister service for package forwarding called Blackship ( Blackship.com ) which can...
What are your office hours?
Orders can be placed on our website 24 hours a day, 7 days a week, all year round. We buy your items 7 days a week during our usual office hours. In a...
What stores can you buy from?
Nearly any online shop, auction site or marketplace in Japan, and most physical shops in Central Tokyo. We are able to purchase from almost any online...
How long does it take to reply to an email?
We strive to reply to all emails and contact by customers within 1-2 business days (not counting weekends and public holidays). If you haven't heard b...