What are your office hours?

How long does it take to reply to an email?

Do you provide prints from the convenience store?

Can you order from a site that only accepts COD/Bank Transfer payment?

Can you buy from Yahoo Auctions?

How does your team handle my order and packages?

Can you inform me when an item becomes available?

Can I buy digital items?

How long does it take to order my item ?

Do you handle pre-order items ?

Can you buy from a physical store or event?

Is it possible to pay in installments?

Could you buy something under my existing account?

Are final prices in US dollars ?

Can you order an item at a specific date and time?

Where's my refund?

How much will it cost?

May I contact the seller myself before I purchase something through Japan Rabbit?

Can you contact the seller for me?

Can you reach out to the user who bought the item I want?

Can you negotiate the price for me?

Can you ask a seller to re-list an item?

Are seller receipts provided?

特定商取引法

Can I directly pick up my items from your office?

What happens if you can't buy my item?

My item was damaged in transit. Can you help me?

Regarding Fake, Defective or Used Items

Can I cancel my order?

Shipping Restrictions for DHL and FedEx

What shipping options are available?

Can you ship to an address in Japan?

Can I change my customs value?

Who pays for import tax?

Can I ship to a PO box?

Do you ship to APO addresses?

Can you declare my package as a gift?

How much does shipping cost?

Prohibited Items

My package isn't here!

How long does shipping take?

Blacklisted Countries for Shipping

My package is being returned to Japan. Can you reship it to me?

Have you shipped my order yet?

Where can I find my tracking number?

May I forward my Japan Rabbit package to my Blackship mailbox?

Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites

Can I use your office address to send my package to?

What are Purchase Limits?

Am I able to participate in lotteries through your service?