About Us
What are your office hours?
What stores can you buy from?
How long does it take to reply to an email?
Buying Service
Am I able to participate in lotteries through your service?
How long does it take to order my item ?
Can you buy from Yahoo Auctions?
How does your team handle my order and packages?
Priority Purchasing
How to submit a service request (Photo, split, Abandon)?
About Cart item limits
Do you ship airsoft or model toy guns?
How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)
Can you help me find an item I want to buy?
Do you provide prints from the convenience store?
What does the 'status' of my order mean?
Why can't I add my URL/link?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Can you buy from a site that requires a paid subscription?
How long can I keep my item at your fulfillment center?
Can you order from a site that only accepts COD/Bank Transfer payment?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store or event?
What is Japan Rabbit Wallet?
How to refund?
How much will it cost?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Flea Market / Auctions
Can you negotiate the price for me?
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Can you ask a seller to re-list an item?
Policies
Item Disposal Policy
Claim Policy: Damaged, Missing, & Wrong Items
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
Priority Processing
Why You Cannot Use a Blackship Address as Your Final Shipping Address
May I forward my Japan Rabbit package to my Blackship mailbox?
Can you consolidate multiple items into one package?
Tax Identification Number Requirements for International Shipments
What shipping options are available?
How to add or change the shipping address
Do you ship to my country?
Where is my package?
Why are some shipping options unavailable?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
Are there additional fees for handling oversized items (furniture, car parts, etc)?
How much time will my item take to reach Japan Rabbit warehouse?
Can I change my customs value?
How do you handle packing?
Shipping Restrictions for DHL and FedEx
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
Resolving Payment Issues with Japan Rabbit
How to delete my account?
Can't Log In? Here's What to Do
How to Resolve "No Shipping Methods Available" During Shipping Checkout
How do I change my password?
How do I change my email?
My country was blocked from viewing a shopping site. Help!
All Categories > Tech Support
7 articles
We understand how frustrating it can be when a payment fails during checkout. Payment issues can occur for several reasons, but there are some simple steps you can take to resolve most payment failur…
Updated 2 weeks ago by Sandy
To delete your account, simply send an email or chat to our customer support stating your request. We'll handle the rest for you.
Updated 5 months ago by Sandy
Having trouble logging into your account? Follow these simple steps to resolve the issue: Clear Cache and Cookies: Go to your browser's settings or preferences and clear the cache and cookies. This c…
Encountering the error message "No shipping methods are available for this package. Please contact customer support for assistance." can occur due to various reasons. Possible Causes for the Error: S…
Just follow these quick steps to reset your password: Go to the "Account Settings" section of your profile. Click the "Change" button located next to your password. Input your current password to ver…
To change your email, please follow these steps: Go to the "Account Settings" section of your profile. Click the "Change" button located next to your current email address. Enter your new email addre…
Updated 5 months ago
A way around viewing the website would be to use a VPN. With a VPN installed on your device, you can set your IP address to one in Japan (or a different country that's not blocked) to continue viewin…
Updated 2 years ago
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