Tech Support

6 articles

How to delete my account?

To delete your account, simply send an email or chat to our customer support stating your request. We'll handle the rest for you.

Updated 1 week ago by Sandy

Can't Log In? Here's What to Do

Having trouble logging into your account? Follow these simple steps to resolve the issue: Clear Cache and Cookies: Go to your browser's settings or preferences and clear the cache and cookies. This c…

Updated 1 week ago by Sandy

How to Resolve "No Shipping Methods Available" During Shipping Checkout

Encountering the error message "No shipping methods are available for this package. Please contact customer support for assistance." can occur due to various reasons. Possible Causes for the Error: S…

Updated 1 week ago by Sandy

How do I change my password?

Just follow these quick steps to reset your password: Go to the "Account Settings" section of your profile. Click the "Change" button located next to your password. Input your current password to ver…

Updated 2 weeks ago by Sandy

How do I change my email?

To change your email, please follow these steps: Go to the "Account Settings" section of your profile. Click the "Change" button located next to your current email address. Enter your new email addre…

Updated 2 weeks ago

My country was blocked from viewing a shopping site. Help!

A way around viewing the website would be to use a VPN. With a VPN installed on your device, you can set your IP address to one in Japan (or a different country that's not blocked) to continue viewin…

Updated 1 year ago by Jessica