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Shipping

Shipping Restrictions for DHL and FedEx

Along with our general Prohibited Items List couriers such as DHL and FedEx have some additional restrictions that must be adhered to in order to use their service. The following items cannot ship vi…

Updated 1 month ago

What shipping options are available?

We offer a variety of shipping options from Japan Post and FedEx. All methods include a tracking number. EMS (Express Mail Service). Average Delivery Time 2-5 days ( Depending on your country, COVID-…

Updated 2 months ago

Can you declare my package as a gift?

All packages shipped through Japan Rabbit are declared as "Merchandise" and can't be declared as a "Gift."

Updated 2 months ago

How much does shipping cost?

Unlike regular online stores, the shipping costs for your products are billed separately! This is because we need to have the physical items here with us to tell you how much shipping to your locatio…

Updated 5 months ago

Prohibited Items

The below are items we cannot ship out of Japan. This list is not all-inclusive so if in doubt please send us an email. In many countries, only FedEx, DHL, and Seamail are available due to COVID-19.…

Updated 7 months ago

Can you ship to an address in Japan?

Yes, we are able to ship to any address in Japan! We charge a flat fee of $6-7 (depending on the exchange rate) for most locations in Japan. Can you ship to a hotel in Japan? For shipment to a hotel,…

Updated 7 months ago

Do you ship to APO addresses?

Yes, we ship to APO addresses. The bill-to/ship-to state fields are missing the US APO/FPO state codes (AA, AE, AP). Just enter APO for the city, enter the rest of the address, then please contact us…

Updated 7 months ago

My package isn't here!

Sometimes an order needs some more time to arrive than the averages listed on our website. The estimates provided are based on the general delivery time and are different for all countries. It is qui…

Updated 7 months ago

How long does shipping take?

International Shipping from Japan. Shipping times depend on which shipping methods you choose. All methods include a tracking number that is sent to you by email after the package ships so you can se…

Updated 7 months ago

Blacklisted Countries for Shipping

The following countries are unable to be shipped to by either Japan Rabbit or Blackship due to shipping constraints. Cuba. Iran. North Korea. Syria.

Updated 7 months ago

My package is being returned to Japan. Can you reship it to me?

If the delivery failed and the package is returned to us, we will inform you immediately once the package arrives. Unfortunately, returned packages cannot be refunded. If the return is the result of…

Updated 7 months ago

Have you shipped my order yet?

You will receive a shipping confirmation email on the day your order has been handed over to the forwarding agent. If this email hasn’t arrived, please check the status of your order via your Shipmen…

Updated 7 months ago

Where can I find my tracking number?

All orders made through Japan Rabbit are shipped via a registered, trackable shipping method. Tracking numbers for your shipments will be mailed to you as well as stored in the Shipments section of y…

Updated 7 months ago

May I forward my Japan Rabbit package to my Blackship mailbox?

Yes! Since we share facilities with our sister company, you can transfer products bought through Japan Rabbit to your Blackship mailbox for free.

Updated 7 months ago

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