Shipping

29 articles

Are there additional fees for handling oversized items (furniture, car parts, etc)?

We can assist with purchasing oversized items but they may require a special repacking fee depending on how they arrive at our warehouse. If the seller ships the item in a box that is fit for interna…

Updated by Sandy

Shipping Restrictions for DHL and FedEx

Along with our general Prohibited Items List couriers such as DHL and FedEx have some additional restrictions that must be adhered to in order to use their service. The following items cannot ship vi…

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Can you consolidate multiple items into one package?

Yes, we can. From your Packages tab, items that appear under "Received" are eligible to be packed together in a single box. Once consolidated, all packages receive 7 days of free storage before stora…

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Why You Cannot Use a Blackship Address as Your Final Shipping Address

When using Japan Rabbit, you must provide your actual, final shipping address. Here’s why entering a Blackship address instead can cause issues: Country-Specific Regulations: Every country has rules…

Updated by Sandy

May I forward my Japan Rabbit package to my Blackship mailbox?

Yes! Since we share facilities with our sister company, you can transfer products bought through Japan Rabbit to your Blackship mailbox for free. How to migrate: Once the package has arrived at our w…

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Priority Processing

What is Priority Processing? Priority Processing is an add-on service available when you request service or shipping tasks for items already received at Japan Rabbit. After receiving them, we will pr…

Updated by Sandy

Tax Identification Number Requirements for International Shipments

When shipping items to the following countries, it's mandatory to include the recipient's valid tax identification number (TIN) or personal identification number (PIN) in the shipping details, irresp…

Updated by Sandy

What shipping options are available?

We offer a variety of shipping options from Japan Post, FedEx, and DHL. All methods include a tracking number. EMS (Express Mail Service). Average Delivery Time 3-7 days ( Depending on your country,…

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How to add or change the shipping address

Updating your shipping address is important to ensure that your packages are delivered to the correct location. Here's how you can add or change your shipping address on our platform. Adding a New Ad…

Updated by Sandy

Do you ship to my country?

We ship to 125 countries! We ship to all the countries featured in our Shipping Calculator.. We are presently unable to ship to the following locations: Vietnam. Morocco. Some African countries (we c…

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Where is my package?

Sometimes an order needs some more time to arrive than the averages listed on our website. The estimates provided are based on the general delivery time and are different for all countries. It is qui…

Updated by Sandy

Why are some shipping options unavailable?

At Japan Rabbit, we offer a variety of shipping options from reliable carriers such as Japan Post, DHL, and FedEx. If you can't see some of the shipping options, here are a few possible reasons why:…

Updated by Sandy

Do you ship to APO addresses?

Yes, we ship to APO addresses. The bill-to/ship-to state fields are missing the US APO/FPO state codes (AA, AE, AP). Just enter APO for the city, enter the rest of the address, then please contact us…

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What does the status of an in-transit package mean?

After you pay for shipping to your location, your package is handed off to the shipping company of your choice to deliver the shipment. Japan Rabbit is a shopping proxy and not a shipping company, me…

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How much does shipping cost?

Until we’ve purchased and received your requested items, we are unable to provide shipping estimates as the package size and weight is not yet known to us. However, once your items arrive, we’ll weig…

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How can I get the local tracking number once the shipment arrives in my country?

We would like to inform you about our shipping process when using Japan Post as the courier. Some Japan Post shipping methods involve handing off packages to the destination country's postal service.…

Updated by Sandy

How much time will my item take to reach Japan Rabbit warehouse?

The time it takes for your order to get from the seller to our warehouse often depends on the store, and whether or not the item you bought was in-stock. Many factors may affect an order's arrival sp…

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Can I change my customs value?

After a package is "Ready-To-Ship" and you provide the payment for shipping to your location, you'll be able to set the customs value for each item inside your package. While setting the values, ther…

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How do you handle packing?

We send email notifications after your item reaches our office and has been inspected for accuracy. Once our team has confirmed its condition, the item will appear under your Packages tab. The Packag…

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Can you ship to an address in Japan?

Yes, we are able to ship to any address in Japan! We charge a flat fee of $6-7 (depending on the exchange rate) for most locations in Japan. Can you ship to a hotel in Japan? For shipment to a hotel,…

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Who pays for import tax?

As the importer, you are fully responsible for covering any customs tax or duty incurred by your shipment. The international shipping fee you pay does NOT include customs duties or import taxe s.. Be…

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Can I ship to a PO box?

We're able to ship packages to PO boxes via Japan Post. We can't ship to PO boxes via DHL Express or FedEx.

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Can you declare my package as a gift?

All packages shipped through Japan Rabbit are declared as "Merchandise" and can't be declared as a "Gift."

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Prohibited Items

The below are items we cannot ship out of Japan. This list is not all-inclusive so if in doubt please send us an email. In many countries, only FedEx, DHL, and Seamail are available due to COVID-19.…

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How long does shipping take?

International Shipping from Japan. Shipping times depend on which shipping methods you choose. All methods include a tracking number that is sent to you by email after the package ships so you can se…

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Blacklisted Countries for Shipping

The following countries are unable to be shipped to by either Japan Rabbit or Blackship due to shipping constraints. Cuba. Iran. North Korea. Syria.

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My package is being returned to Japan. Can you reship it to me?

If the delivery failed and the package is returned to us, we will inform you immediately once the package arrives. Unfortunately, returned packages cannot be refunded. If the return is the result of…

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Have you shipped my order yet?

You will receive a shipping confirmation email on the day your order has been handed over to the forwarding agent. If this email hasn’t arrived, please check the status of your order via your Shipmen…

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Where can I find my tracking number?

All orders made through Japan Rabbit are shipped via a registered, trackable shipping method. Tracking numbers for your shipments will be mailed to you as well as stored in the Shipments section of y…

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