About Us
What are your office hours?
What stores can you buy from?
How long does it take to reply to an email?
Buying Service
Can you buy from Yahoo Auctions?
How long can I keep my item at your fulfillment center?
Am I able to participate in lotteries through your service?
How long does it take to order my item ?
How does your team handle my order and packages?
Priority Purchasing
How to submit a service request (Photo, split, Abandon)?
About Cart item limits
Do you ship airsoft or model toy guns?
How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)
Can you help me find an item I want to buy?
Do you provide prints from the convenience store?
What does the 'status' of my order mean?
Why can't I add my URL/link?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Can you buy from a site that requires a paid subscription?
Can you order from a site that only accepts COD/Bank Transfer payment?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store?
How much will it cost?
What is Japan Rabbit Wallet?
How to refund?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Flea Market / Auctions
Can you ask a seller to re-list an item?
Can you negotiate the price for me?
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Policies
Package Inspection Policy
Item Disposal Policy
Claim Policy: Damaged, Missing, & Wrong Items
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
What shipping options are available?
How long does shipping take?
How do I create a Customs Declaration for my Items?
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Shipping Restrictions for DHL and FedEx
Can you consolidate multiple items into one package?
Why You Cannot Use a Blackship Address as Your Final Shipping Address
May I forward my Japan Rabbit package to my Blackship mailbox?
Priority Processing
Tax Identification Number Requirements for International Shipments
How to add or change the shipping address
Do you ship to my country?
Where is my package?
Why are some shipping options unavailable?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
How much time will my item take to reach Japan Rabbit warehouse?
How do you handle packing?
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
Resolving Payment Issues with Japan Rabbit
How to delete my account?
Can't Log In? Here's What to Do
How to Resolve "No Shipping Methods Available" During Shipping Checkout
How do I change my password?
How do I change my email?
My country was blocked from viewing a shopping site. Help!
All Categories > Shipping
29 articles
We offer a variety of shipping options from Japan Post, FedEx, and DHL. All methods include a tracking number. EMS (Express Mail Service). Average Delivery Time 3-7 days ( Depending on your country,…
Updated 1 year ago
International Shipping from Japan. Shipping times depend on which shipping methods you choose. All methods include a tracking number that is sent to you by email after the package ships so you can se…
Updated 3 weeks ago
When your package reaches "Ready-To-Ship" status and just before the shipping payment, you'll need to review and confirm the customs declaration value for your items. Accurate declarations are essent…
Updated 1 month ago
We can assist with purchasing oversized items but they may require a special repacking fee depending on how they arrive at our warehouse. If the seller ships the item in a box that is fit for interna…
Updated 7 months ago by Sandy
Along with our general Prohibited Items List couriers such as DHL and FedEx have some additional restrictions that must be adhered to in order to use their service. The following items cannot ship vi…
Updated 8 months ago
Yes, we can. From your Packages tab, items that appear under "Received" are eligible to be packed together in a single box. Once consolidated, all packages receive 7 days of free storage before stora…
Updated 9 months ago
When using Japan Rabbit, you must provide your actual, final shipping address. Here’s why entering a Blackship address instead can cause issues: Country-Specific Regulations: Every country has rules…
Updated 9 months ago by Sandy
Yes! Since we share facilities with our sister company, you can transfer products bought through Japan Rabbit to your Blackship mailbox for free. How to migrate: Once the package has arrived at our w…
What is Priority Processing? Priority Processing is an add-on service available when you request service or shipping tasks for items already received at Japan Rabbit. After receiving them, we will pr…
Updated 11 months ago by Sandy
When shipping items to the following countries, it's mandatory to include the recipient's valid tax identification number (TIN) or personal identification number (PIN) in the shipping details, irresp…
Updated 1 year ago by Sandy
Updating your shipping address is important to ensure that your packages are delivered to the correct location. Here's how you can add or change your shipping address on our platform. Adding a New Ad…
We ship to 125 countries! We ship to all the countries featured in our Shipping Calculator.. We are presently unable to ship to the following locations: Vietnam. Morocco. Some African countries (we c…
Sometimes an order needs some more time to arrive than the averages listed on our website. The estimates provided are based on the general delivery time and are different for all countries. It is qui…
At Japan Rabbit, we offer a variety of shipping options from reliable carriers such as Japan Post, DHL, and FedEx. If you can't see some of the shipping options, here are a few possible reasons why:…
Yes, we ship to APO addresses. The bill-to/ship-to state fields are missing the US APO/FPO state codes (AA, AE, AP). Just enter APO for the city, enter the rest of the address, then please contact us…
Updated 2 years ago
After you pay for shipping to your location, your package is handed off to the shipping company of your choice to deliver the shipment. Japan Rabbit is a shopping proxy and not a shipping company, me…
Until we’ve purchased and received your requested items, we are unable to provide shipping estimates as the package size and weight is not yet known to us. However, once your items arrive, we’ll weig…
We would like to inform you about our shipping process when using Japan Post as the courier. Some Japan Post shipping methods involve handing off packages to the destination country's postal service.…
Updated 2 years ago by Sandy
The time it takes for your order to get from the seller to our warehouse often depends on the store, and whether or not the item you bought was in-stock. Many factors may affect an order's arrival sp…
We send email notifications after your item reaches our office and has been inspected for accuracy. Once our team has confirmed its condition, the item will appear under your Packages tab. The Packag…
Yes, we are able to ship to any address in Japan! We charge a flat fee of $6-7 (depending on the exchange rate) for most locations in Japan. Can you ship to a hotel in Japan? For shipment to a hotel,…
As the importer, you are fully responsible for covering any customs tax or duty incurred by your shipment. The international shipping fee you pay does NOT include customs duties or import taxe s.. Be…
We're able to ship packages to PO boxes via Japan Post. We can't ship to PO boxes via DHL Express or FedEx.
All packages shipped through Japan Rabbit are declared as "Merchandise" and can't be declared as a "Gift."
Updated 3 years ago
The below are items we cannot ship out of Japan. This list is not all-inclusive so if in doubt please send us an email. In many countries, only FedEx, DHL, and Seamail are available due to COVID-19.…
The following countries are unable to be shipped to by either Japan Rabbit or Blackship due to shipping constraints. Cuba. Iran. North Korea. Syria.
If the delivery failed and the package is returned to us, we will inform you immediately once the package arrives. Unfortunately, returned packages cannot be refunded. If the return is the result of…
You will receive a shipping confirmation email on the day your order has been handed over to the forwarding agent. If this email hasn’t arrived, please check the status of your order via your Shipmen…
All orders made through Japan Rabbit are shipped via a registered, trackable shipping method. Tracking numbers for your shipments will be mailed to you as well as stored in the Shipments section of y…
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