About Us
What stores can you buy from?
How do Japan Rabbit and White Rabbit Express affect one another?
What are your office hours?
How long does it take to reply to an email?
Buying Service
Do you ship airsoft or model toy guns?
Why can't I add my URL/link?
How long does it take to order my item ?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Am I able to participate in lotteries through your service?
What's the status of my order?
Can you buy from Yahoo Auctions?
Can you buy from a site that requires a paid subscription?
Can you help me find an item I want to buy?
How long can I keep my item at your fulfillment center?
Do you provide prints from the convenience store?
Can you order from a site that only accepts COD/Bank Transfer payment?
How does your team handle my order and packages?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store or event?
How much will it cost?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Where's my refund?
Flea Market / Auctions
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
Can you negotiate the price for me?
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Can you ask a seller to re-list an item?
Policies
Claim Policy: Damaged, Missing, & Wrong Items
Item Disposal Policy
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
Where is my package?
Why are some shipping options unavailable?
What shipping options are available?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Can you consolidate multiple items into one package?
May I forward my Japan Rabbit package to my Blackship mailbox?
How much time will my item take to reach Japan Rabbit warehouse?
Do you ship to my country?
Can I change my customs value?
How do you handle packing?
Shipping Restrictions for DHL and FedEx
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
My country was blocked from viewing a shopping site. Help!
All Categories > Shipping
25 articles
Sometimes an order needs some more time to arrive than the averages listed on our website. The estimates provided are based on the general delivery time and are different for all countries. It is qui…
Updated 2 days ago by Sandy
At Japan Rabbit, we offer a variety of shipping options from reliable carriers such as Japan Post, DHL, and FedEx. If you can't see some of the shipping options, here are a few possible reasons why:…
We offer a variety of shipping options from Japan Post, FedEx, and DHL. All methods include a tracking number. EMS (Express Mail Service). Average Delivery Time 3-7 days ( Depending on your country,…
Updated 2 days ago
Yes, we ship to APO addresses. The bill-to/ship-to state fields are missing the US APO/FPO state codes (AA, AE, AP). Just enter APO for the city, enter the rest of the address, then please contact us…
Updated 3 months ago
After you pay for shipping to your location, your package is handed off to the shipping company of your choice to deliver the shipment. Japan Rabbit is a shopping proxy and not a shipping company, me…
Updated 3 months ago by Jessica
Until we’ve purchased and received your requested items, we are unable to provide shipping estimates as the package size and weight is not yet known to us. However, once your items arrive, we’ll weig…
We would like to inform you about our shipping process when using Japan Post as the courier. Some Japan Post shipping methods involve handing off packages to the destination country's postal service.…
Updated 5 months ago by Sandy
We can assist with purchasing oversized items but they may require a special repacking fee depending on how they arrive at our warehouse. If the seller ships the item in a box that is fit for interna…
Updated 6 months ago by Sandy
Yes, we can. From your Packages tab, items that appear under "Received" are eligible to be packed together in a single box. Please be careful and wait until all items you hope to combine have arrived…
Updated 8 months ago by Jessica
Yes! Since we share facilities with our sister company, you can transfer products bought through Japan Rabbit to your Blackship mailbox for free. Please fill out this form to migrate your package to…
Updated 9 months ago
The time it takes for your order to get from the seller to our warehouse often depends on the store, and whether or not the item you bought was in-stock. Many factors may affect an order's arrival sp…
Updated 10 months ago by Jessica
We ship to 125 countries! We ship to all the countries featured in our Shipping Calculator.. We are presently unable to ship to the following locations: Vietnam. Indonesia. Morocco. Some African coun…
Updated 1 year ago
After a package is "Ready-To-Ship" and you provide the payment for shipping to your location, you'll be able to set the customs value for each item inside your package. While setting the values, ther…
Updated 1 year ago by Jessica
We send email notifications after your item reaches our office and has been inspected for accuracy. Once our team has confirmed its condition, the item will appear under your Packages tab. The Packag…
Along with our general Prohibited Items List couriers such as DHL and FedEx have some additional restrictions that must be adhered to in order to use their service. The following items cannot ship vi…
Yes, we are able to ship to any address in Japan! We charge a flat fee of $6-7 (depending on the exchange rate) for most locations in Japan. Can you ship to a hotel in Japan? For shipment to a hotel,…
As the importer, you are fully responsible for covering any customs tax or duty incurred by your shipment. The international shipping fee you pay does NOT include customs duties or import taxe s.. Be…
We're able to ship packages to PO boxes via Japan Post. We can't ship to PO boxes via DHL Express or FedEx.
All packages shipped through Japan Rabbit are declared as "Merchandise" and can't be declared as a "Gift."
Updated 2 years ago
The below are items we cannot ship out of Japan. This list is not all-inclusive so if in doubt please send us an email. In many countries, only FedEx, DHL, and Seamail are available due to COVID-19.…
International Shipping from Japan. Shipping times depend on which shipping methods you choose. All methods include a tracking number that is sent to you by email after the package ships so you can se…
The following countries are unable to be shipped to by either Japan Rabbit or Blackship due to shipping constraints. Cuba. Iran. North Korea. Syria.
If the delivery failed and the package is returned to us, we will inform you immediately once the package arrives. Unfortunately, returned packages cannot be refunded. If the return is the result of…
You will receive a shipping confirmation email on the day your order has been handed over to the forwarding agent. If this email hasn’t arrived, please check the status of your order via your Shipmen…
All orders made through Japan Rabbit are shipped via a registered, trackable shipping method. Tracking numbers for your shipments will be mailed to you as well as stored in the Shipments section of y…
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