Buying Service

22 articles

Am I able to participate in lotteries through your service?

Yes, we can enter lotteries on your behalf. If we lose the lottery, we will refund all costs minus 500 yen. If we win, then the order will proceed as normal.

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How long does it take to order my item ?

We process most orders within 1 business day. It may take 2-3 business days to process your order during peak demand times. We usually capture payment for your order within 24-48 hours of submitting…

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Can you buy from Yahoo Auctions?

Yes, we can purchase items from auction sites. We can accept requests for traditional bids as well as buy-it-now. For traditional bidding, Japan Rabbit’s bidding system is not live or automated , so…

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How does your team handle my order and packages?

1. Order Confirmation: After we've purchased all of your requested items, your order will move to the Completed tab of the Japan Rabbit Order panel. This means we're now waiting for your items to arr…

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Priority Purchasing

What It Is: Priority Purchasing is an add-on service available at checkout. It prioritizes your order over non-priority ones, ideal for securing time-sensitive items. Benefits: On average, Priority P…

Updated by Sandy

How to submit a service request (Photo, split, Abandon)?

Requesting a Photo: In the Packages section, click View details for the selected package. Click on Photo option to initiate a photo request. A pop-up will appear where you can specify the kind of pho…

Updated by Sandy

About Cart item limits

You can add up to 30 items per cart. After that, you'll need to checkout before you can proceed to create a new cart with additional items for that shop. Why is there a cart item limit? From our expe…

Updated by Max Hodges

Do you ship airsoft or model toy guns?

Temporary Suspension of Airsoft or Model Toy Gun Purchases for Overseas Shipping. Effective December 15th, 2023 , we will temporarily suspend the acceptance of Airsoft gun purchases for overseas ship…

Updated by Sandy

How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)

Occasionally, our automated system may not display the correct details for an item in your cart, such as prices, photos, or item names. Please use the following steps to rectify these issues, both be…

Updated by Sandy

Can you help me find an item I want to buy?

While we are a shopping service, we don't specifically search for items on your behalf. However, here's what you can do: Use Japanese product titles or keywords (e.g., character's name or series) for…

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Do you provide prints from the convenience store?

Yes, we can assist with printing via the convenience store! How much will it cost? Our usual service fee. The price of the actual printing. An additional fee to send someone to the convenience store…

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What does the 'status' of my order mean?

You can view all of your current orders on your order page to see their status. The following are possible statuses for your order: Open. Your order has been received and our buyers will begin purcha…

Updated by Sandy

Why can't I add my URL/link?

While Japan Rabbit accepts orders from almost any site in Japan, there are some sites or items that we may not be able to purchase due to restrictions from the store or fraudulent sellers. If you see…

Updated by Sabina

Can you purchase Surugaya 'Kaitori' items?

Surugaya is a popular marketplace in Japan that specializes in used and new collectible goods. While browsing their site, you may find yourself on a section known in Japanese as 'kaitori' (買取). This…

Updated by Sabina

What are Purchase Limits?

Purchase limits are the set quantities that sellers allow a customer to buy from them. They're often put in place to prevent customers from buying too many of an item in bulk.

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Can I use your office address to send my package to?

Japan Rabbit service does not allow for this. However, we offer our sister service for package forwarding called Blackship ( Blackship.com ) which can assist you. Introducing Blackship - a game-chang…

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Can you buy from a site that requires a paid subscription?

We can only accept requests for a one-time payment membership fee if you're willing to cover the sign up fee. Otherwise, we are unable to sign up for any service that requires recurring payments. Ple…

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How long can I keep my item at your fulfillment center?

Every item that reaches our fulfilment center is given a free storage period of 45 days. In addition, you can purchase more storage (up to another 45 days) for your item for a daily accrued fee that'…

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Can you order from a site that only accepts COD/Bank Transfer payment?

Yes, we can order from sites that have limited payment methods such as bank transfer or cash on delivery. We'll ask you to cover any associated fees with such payment methods... Bank Transfer. We can…

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Can you inform me when an item becomes available?

If the seller doesn't publish a release date for an item, we can't really tell you when it will be available again. Instead, we recommend trying Google Alerts ! By creating a Google Alert, you can ge…

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Can I buy digital items?

We can purchase digital items from various stores, but some stores make it difficult for us to purchase and transfer digital content. We can only buy digital items that are transferrable. When we pur…

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Do you handle pre-order items ?

Yes, we accept requests for pre-order items, even if the item is released several months post reservation! When do I need to pay for a pre-order? We require an authorization of the total funds upfron…

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