Buying Service

13 articles

What's the status of my order?

You can view all of your current orders on your order page to see their status. The following are possible statuses for your order: Open. Your order has been received and our buyers will try to purch…

Updated 2 months ago by Sandy

Do you ship airsoft or model toy guns?

We buy and ship both airsoft and replica toy guns! We'd recommend confirming with your local authorities what's allowed to be received, as we can't be held responsible if there are issues with custom…

Updated 2 months ago by Jessica

Can you buy from Yahoo Auctions?

Yes, we can help with purchasing from Auction sites. We accept orders for both Bidding and Buy-it-now auctions (see below for the difference in auction type). As our bidding system is not automated,…

Updated 4 months ago

Can you buy from a site that requires a paid subscription?

We can only accept requests for a one-time payment membership fee if you're willing to cover the sign up fee. Otherwise, we are unable to sign up for any service that requires recurring payments. Ple…

Updated 4 months ago by Jessica

Can you help me find an item I want to buy?

As a shopping service, we don't offer any specialized item search service so we wouldn't be able to hunt for a specific product you. However, we'd recommend using Japanese product titles or some keyw…

Updated 5 months ago by Jessica

How long can I keep my item at your fulfillment center?

Every item that reaches our fulfilment center is given a free storage period of 45 days. In addition, you can purchase more storage (up to another 45 days) for your item for a daily accrued fee that'…

Updated 5 months ago by Jessica

Do you provide prints from the convenience store?

Yes, we can assist with printing via the convenience store! We charge our usual fees, any printing fees, and an additional fee to send someone to the convenience store or post office to make the paym…

Updated 7 months ago by Jessica

Can you order from a site that only accepts COD/Bank Transfer payment?

Yes, we can order from sites that have limited payment methods such as bank transfer or cash on delivery. We'll ask you to cover any associated fees with such payment methods... Bank Transfer. We can…

Updated 7 months ago

How does your team handle my order and packages?

After we've purchased all of your requested items, your order will move to the " Closed Orders " tab of the Japan Rabbit panel. This means we're now waiting on your items to arrive at our shipping ce…

Updated 8 months ago by Jessica

Can you inform me when an item becomes available?

If the seller doesn't publish a release date for an item, we can't really tell you when it will be available again. Instead, we recommend trying Google Alerts ! By creating a Google Alert, you can ge…

Updated 10 months ago

Can I buy digital items?

We can purchase digital items from various stores, but some stores make it difficult for us to purchase and transfer digital content. We can only buy digital items that are transferrable. When we pur…

Updated 10 months ago

How long does it take to order my item ?

We process most orders within 1 business day. It may take 2-3 business days to process your order during peak demand times. We usually capture payment for your order within 24-48 hours of submitting…

Updated 10 months ago

Do you handle pre-order items ?

Yes, we accept requests for pre-order items, even if the item is released several months post reservation! When do I need to pay for a pre-order? We require an authorization of the total funds upfron…

Updated 10 months ago