About Us
What are your office hours?
What stores can you buy from?
How long does it take to reply to an email?
Buying Service
Can you buy from Yahoo Auctions?
How long can I keep my item at your fulfillment center?
Am I able to participate in lotteries through your service?
How long does it take to order my item ?
How does your team handle my order and packages?
Priority Purchasing
How to submit a service request (Photo, split, Abandon)?
About Cart item limits
Do you ship airsoft or model toy guns?
How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)
Can you help me find an item I want to buy?
Do you provide prints from the convenience store?
What does the 'status' of my order mean?
Why can't I add my URL/link?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Can you buy from a site that requires a paid subscription?
Can you order from a site that only accepts COD/Bank Transfer payment?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
How much will it cost?
Can you buy from a physical store?
What is Japan Rabbit Wallet?
How to refund?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Flea Market / Auctions
Can you ask a seller to re-list an item?
Can you negotiate the price for me?
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Policies
Package Inspection Policy
Item Disposal Policy
Claim Policy: Damaged, Missing, & Wrong Items
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Shipping Restrictions for DHL and FedEx
Can you consolidate multiple items into one package?
Why You Cannot Use a Blackship Address as Your Final Shipping Address
May I forward my Japan Rabbit package to my Blackship mailbox?
Priority Processing
Tax Identification Number Requirements for International Shipments
What shipping options are available?
How to add or change the shipping address
Do you ship to my country?
Where is my package?
Why are some shipping options unavailable?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
How much time will my item take to reach Japan Rabbit warehouse?
Can I change my customs value?
How do you handle packing?
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
Resolving Payment Issues with Japan Rabbit
How to delete my account?
Can't Log In? Here's What to Do
How to Resolve "No Shipping Methods Available" During Shipping Checkout
How do I change my password?
How do I change my email?
My country was blocked from viewing a shopping site. Help!
All Categories > Buying Service
22 articles
Yes, we can purchase items from auction sites. We can accept requests for traditional bids as well as buy-it-now. New Bidding Fee and Auction Deposit Policy. Starting June 5, to streamline operations…
Updated 3 months ago
Every item that reaches our fulfilment center is given a free storage period of 45 days. In addition, you can purchase more storage (up to another 45 days) for your item for a daily accrued fee that'…
Updated 4 months ago
Yes, we can enter lotteries on your behalf. If we lose the lottery, we will refund all costs minus 500 yen. If we win, then the order will proceed as normal.
Updated 5 months ago
We process most orders within 1 business day. It may take 2-3 business days to process your order during peak demand times. We usually capture payment for your order within 24-48 hours of submitting…
1. Order Confirmation: After we've purchased all of your requested items, your order will move to the Completed tab of the Japan Rabbit Order panel. This means we're now waiting for your items to arr…
Updated 7 months ago
What It Is: Priority Purchasing is an add-on service available at checkout. It prioritizes your order over non-priority ones, ideal for securing time-sensitive items. Benefits: On average, Priority P…
Updated 8 months ago by Sandy
Requesting a Photo: In the Packages section, click View details for the selected package. Click on Photo option to initiate a photo request. A pop-up will appear where you can specify the kind of pho…
Updated 9 months ago by Sandy
You can add up to 30 items per cart. After that, you'll need to checkout before you can proceed to create a new cart with additional items for that shop. Why is there a cart item limit? From our expe…
Updated 2 years ago by Max Hodges
Temporary Suspension of Airsoft or Model Toy Gun Purchases for Overseas Shipping. Effective December 15th, 2023 , we will temporarily suspend the acceptance of Airsoft gun purchases for overseas ship…
Occasionally, our automated system may not display the correct details for an item in your cart, such as prices, photos, or item names. Please use the following steps to rectify these issues, both be…
Updated 10 months ago by Sandy
While we are a shopping service, we don't specifically search for items on your behalf. However, here's what you can do: Use Japanese product titles or keywords (e.g., character's name or series) for…
Updated 11 months ago
Yes, we can assist with printing via the convenience store! How much will it cost? Our usual service fee. The price of the actual printing. An additional fee to send someone to the convenience store…
You can view all of your current orders on your order page to see their status. The following are possible statuses for your order: Open. Your order has been received and our buyers will begin purcha…
Updated 11 months ago by Sandy
While Japan Rabbit accepts orders from almost any site in Japan, there are some sites or items that we may not be able to purchase due to restrictions from the store or fraudulent sellers. If you see…
Updated 1 year ago by Sabina
Surugaya is a popular marketplace in Japan that specializes in used and new collectible goods. While browsing their site, you may find yourself on a section known in Japanese as 'kaitori' (買取). This…
Purchase limits are the set quantities that sellers allow a customer to buy from them. They're often put in place to prevent customers from buying too many of an item in bulk.
Updated 3 years ago
Japan Rabbit service does not allow for this. However, we offer our sister service for package forwarding called Blackship ( Blackship.com ) which can assist you. Introducing Blackship - a game-chang…
Updated 2 years ago
We can only accept requests for a one-time payment membership fee if you're willing to cover the sign up fee. Otherwise, we are unable to sign up for any service that requires recurring payments. Ple…
Yes, we can order from sites that have limited payment methods such as bank transfer or cash on delivery. We'll ask you to cover any associated fees with such payment methods... Bank Transfer. We can…
If the seller doesn't publish a release date for an item, we can't really tell you when it will be available again. Instead, we recommend trying Google Alerts ! By creating a Google Alert, you can ge…
We can purchase digital items from various stores, but some stores make it difficult for us to purchase and transfer digital content. We can only buy digital items that are transferrable. When we pur…
Yes, we accept requests for pre-order items, even if the item is released several months post reservation! When do I need to pay for a pre-order? We require an authorization of the total funds upfron…
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