Fees & Payment

8 articles

What payment methods do you accept?

We accept payment through credit cards & debit cards. For high-value items, we also may request payment through a bank wire transfer. We are no longer able to accept payment by PayPal. We’re working…

Updated 1 month ago by Jessica

Can you buy from a physical store or event?

We can help purchase from physical stores but we can't buy from an event/show. What are the fees? We can only pick up from locations in metropolitan Tokyo or Yokohama. In addition to our regular fees…

Updated 1 month ago

Could you share a shopping account with me?

Can you buy something for me under my existing shopping account?. We are unable to help purchase items that require us to use someone else's account, even with the consent of the account owner. Can y…

Updated 5 months ago

Is it possible to pay in installments?

All funds for orders, including preorders, placed with Japan Rabbit must be authorized upfront. We're unable to accept payment in installments.

Updated 7 months ago

Are final prices in US dollars ?

We only charge in USD. Unfortunately, we can't charge in yen or other currencies.

Updated 7 months ago

Can you order an item at a specific date and time?

If you're in a rush, the best way for us to get to your item quickly is to fill out an order form with us as soon as possible. You can include the item's release date in the item description (size, c…

Updated 7 months ago

Where's my refund?

All unused funds are returned to your virtual Wallet as credits towards future purchases. If you'd like to send yourself a refund, you can do so from your Wallet. Just click "Refund" on the top right…

Updated 7 months ago

How much will it cost?

Add an item to your cart to get an instant quote with all fees included!. While checking out, you'll get a summary that breaks down the costs. See our Pricing page for service fee details. What's Inc…

Updated 7 months ago by Jessica