About Us
What are your office hours?
What stores can you buy from?
How long does it take to reply to an email?
Buying Service
Can you buy from Yahoo Auctions?
How long can I keep my item at your fulfillment center?
Am I able to participate in lotteries through your service?
How long does it take to order my item ?
How does your team handle my order and packages?
Priority Purchasing
How to submit a service request (Photo, split, Abandon)?
About Cart item limits
Do you ship airsoft or model toy guns?
How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)
Can you help me find an item I want to buy?
Do you provide prints from the convenience store?
What does the 'status' of my order mean?
Why can't I add my URL/link?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Can you buy from a site that requires a paid subscription?
Can you order from a site that only accepts COD/Bank Transfer payment?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store?
How much will it cost?
What is Japan Rabbit Wallet?
How to refund?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Flea Market / Auctions
Can you ask a seller to re-list an item?
Can you negotiate the price for me?
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Policies
Package Inspection Policy
Item Disposal Policy
Claim Policy: Damaged, Missing, & Wrong Items
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Shipping Restrictions for DHL and FedEx
Can you consolidate multiple items into one package?
Why You Cannot Use a Blackship Address as Your Final Shipping Address
May I forward my Japan Rabbit package to my Blackship mailbox?
Priority Processing
Tax Identification Number Requirements for International Shipments
What shipping options are available?
How to add or change the shipping address
Do you ship to my country?
Where is my package?
Why are some shipping options unavailable?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
How much time will my item take to reach Japan Rabbit warehouse?
Can I change my customs value?
How do you handle packing?
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
Resolving Payment Issues with Japan Rabbit
How to delete my account?
Can't Log In? Here's What to Do
How to Resolve "No Shipping Methods Available" During Shipping Checkout
How do I change my password?
How do I change my email?
My country was blocked from viewing a shopping site. Help!
All Categories > Fees & Payment
9 articles
Unfortunately, our in-store pickup service is temporarily suspended due to a high order volume. We plan to resume this service by February 24th, 2025.. We apologize for any inconvenience this may cau…
Updated 2 weeks ago by Sandy
Add an item to your cart to get an instant quote with all fees included!. While checking out, you'll get a summary that breaks down the costs. See our Pricing page for service fee details. Internatio…
Updated 4 months ago
The Japan Rabbit Wallet is a virtual wallet system designed to hold credits that you can use on the Japan Rabbit platform. Why Funds Go to the Wallet: If there are excessive funds after making a purc…
Updated 1 year ago by Sandy
If you have a balance in your wallet that you'd like to refund, follow the following steps: Go to the "Wallet" section of your profile. You will see your current wallet balance and transactions. Clic…
Updated 1 year ago
We accept payment through credit cards & debit cards. For high-value items, we also may request payment through a bank wire transfer. We are no longer able to accept payment by PayPal.
Updated 2 years ago
Can you buy something for me under my existing shopping account?. We are unable to help purchase items that require us to use someone else's account, even with the consent of the account owner. Can y…
All funds for orders, including preorders, placed with Japan Rabbit must be authorized upfront. We're unable to accept payment in installments.
We only charge in USD. Unfortunately, we can't charge in yen or other currencies.
If you're in a rush, the best way for us to get to your item quickly is to fill out an order form with us as soon as possible. You can include the item's release date in the item description (size, c…
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