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Fees & Payment

Can you order an item at a specific date and time?

We try our best to order high-demand items quickly after their order period opens. Whether we can assist depends on what day and time the item releases. If the time is outside office hours (see below…

Updated 2 months ago

How much will it cost?

Add an item to your cart to get an instant quote with all fees included! While checking out, you'll get a summary that breaks down the costs. Here's an example: Japan Rabbit's Service Fees consist of…

Updated 2 months ago by Jessica Skidmore

Are final prices in US dollars ?

We only charge in USD.. Can you charge in other currencies ? Unfortunately, we can't charge in yen or other currencies.

Updated 2 months ago

Could you buy something under my existing account?

We are unable to help purchase items that require us use someone else's account, even with given permission.

Updated 7 months ago

Can you buy from a physical store or event?

What are the fees? We can only pick up from locations in metropolitan Tokyo or Yokohama. In addition to our regular fees, we charge 4000 yen per hour for pickups as well as any travel expenses and en…

Updated 7 months ago

How long does it take to process a refund? / Where's my refund?

We usually process refunds within one business day. However, refunds can take a few business days or even a full billing cycle before they appear on your PayPal or credit card account. . Once we issu…

Updated 7 months ago

Is it possible to pay in installments?

All funds for orders placed with Japan Rabbit must be authorized upfront. We're unable to accept payment in installments.

Updated 7 months ago

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