About Us
What are your office hours?
What stores can you buy from?
How long does it take to reply to an email?
Buying Service
Am I able to participate in lotteries through your service?
How long does it take to order my item ?
Can you buy from Yahoo Auctions?
How does your team handle my order and packages?
Priority Purchasing
How to submit a service request (Photo, split, Abandon)?
About Cart item limits
Do you ship airsoft or model toy guns?
How to Handle Incorrect Details in Your Shopping Cart (Prices, Photos, Item Names)
Can you help me find an item I want to buy?
Do you provide prints from the convenience store?
What does the 'status' of my order mean?
Why can't I add my URL/link?
Can you purchase Surugaya 'Kaitori' items?
What are Purchase Limits?
Can I use your office address to send my package to?
Can you buy from a site that requires a paid subscription?
How long can I keep my item at your fulfillment center?
Can you order from a site that only accepts COD/Bank Transfer payment?
Can you inform me when an item becomes available?
Can I buy digital items?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store or event?
What is Japan Rabbit Wallet?
How to refund?
How much will it cost?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Flea Market / Auctions
Can you negotiate the price for me?
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Can you ask a seller to re-list an item?
Policies
Item Disposal Policy
Claim Policy: Damaged, Missing, & Wrong Items
Regarding Fake, Defective, or Used Items
My item was damaged in transit. Can you help me?
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
Priority Processing
Why You Cannot Use a Blackship Address as Your Final Shipping Address
May I forward my Japan Rabbit package to my Blackship mailbox?
Can you consolidate multiple items into one package?
Tax Identification Number Requirements for International Shipments
What shipping options are available?
How to add or change the shipping address
Do you ship to my country?
Where is my package?
Why are some shipping options unavailable?
Do you ship to APO addresses?
What does the status of an in-transit package mean?
How much does shipping cost?
How can I get the local tracking number once the shipment arrives in my country?
Are there additional fees for handling oversized items (furniture, car parts, etc)?
How much time will my item take to reach Japan Rabbit warehouse?
Can I change my customs value?
How do you handle packing?
Shipping Restrictions for DHL and FedEx
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
Resolving Payment Issues with Japan Rabbit
How to delete my account?
Can't Log In? Here's What to Do
How to Resolve "No Shipping Methods Available" During Shipping Checkout
How do I change my password?
How do I change my email?
My country was blocked from viewing a shopping site. Help!
All Categories > Flea Market / Auctions
6 articles
Can we negotiate prices for you?. Yes, we can contact the seller on a fleamarket site and try to negotiate the price if the seller mentions on the item page or profile that they are open to negotiati…
Updated 5 months ago
Yahoo Auctions, Fril (Rakuma). As auctions, Paypayfleamarket and Fril (Rakuma) must be processed individually we charge the $5.00 per shop fee for each link. If you purchase multiple items from the s…
As a shopping proxy, we're unable to make purchases from sellers or shops after they've already been contacted by you ahead of time. Doing so discloses our identity as a shopping service, which might…
Updated 2 years ago
We can contact sellers after receiving an order from you. When placing your order with us, let us know you'd like us to contact the seller about in the item description field (ex: size, color). You c…
Fleamarket sites protect the identities of auction winners and other shoppers. We have no means and can't reach out to other shoppers who have won/purchased the item you want. Doing so could also be…
Because we've had our accounts blocked by sellers in the past, we do not ask sellers to re-list items that have already been purchased or are no longer available because the listing has expired or be…
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