About Us
What stores can you buy from?
How do Japan Rabbit and White Rabbit Express affect one another?
What are your office hours?
How long does it take to reply to an email?
Buying Service
Can you buy from Yahoo Auctions?
Can you buy from a site that requires a paid subscription?
Can you help me find an item I want to buy?
How long can I keep my item at your fulfillment center?
Do you ship airsoft or model toy guns?
Do you provide prints from the convenience store?
Can you order from a site that only accepts COD/Bank Transfer payment?
How does your team handle my order and packages?
Can you inform me when an item becomes available?
Can I buy digital items?
How long does it take to order my item ?
Do you handle pre-order items ?
Fees & Payment
Can you buy from a physical store or event?
What payment methods do you accept?
Could you share a shopping account with me?
Is it possible to pay in installments?
Are final prices in US dollars ?
Can you order an item at a specific date and time?
Where's my refund?
How much will it cost?
Flea Market / Auctions
May I contact the seller myself before I purchase something through Japan Rabbit?
Can you contact the seller for me?
Can you reach out to the user who bought the item I want?
Can you negotiate the price for me?
Can you ask a seller to re-list an item?
Policies
Can I buy products intended for adults?
Can you share the domestic tracking number with me?
Regarding Fake, Defective, or Used Items
Are seller receipts provided?
特定商取引法
Can I directly pick up my items from your office?
What happens if you can't buy my item?
My item was damaged in transit. Can you help me?
Refunds, Returns and Cancelations
Can I cancel my order?
Can I return an item?
Shipping
Where is my package while in transit to my location?
My package isn't here!
How much does shipping cost?
How much time will my item take to reach you?
Do you ship to my country?
Can I change my customs value?
May I forward my Japan Rabbit package to my Blackship mailbox?
Can you consolidate multiple items into one package?
How do you handle packing?
Shipping Restrictions for DHL and FedEx
What shipping options are available?
Can you ship to an address in Japan?
Who pays for import tax?
Can I ship to a PO box?
Do you ship to APO addresses?
Can you declare my package as a gift?
Prohibited Items
How long does shipping take?
Blacklisted Countries for Shipping
My package is being returned to Japan. Can you reship it to me?
Have you shipped my order yet?
Where can I find my tracking number?
Tech Support
My country was blocked from viewing a shopping site. Help!
Uncategorized
Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites
Can I use your office address to send my package to?
What are Purchase Limits?
Am I able to participate in lotteries through your service?
All Categories > About Us
4 articles
Nearly any online shop, auction site or marketplace in Japan, and most physical shops in Central Tokyo. We are able to purchase from almost any online store and also offer in-store pickup service in…
Updated 3 weeks ago
White Rabbit Express and Japan Rabbit are two separate applications. White Rabbit Express orders will not be affected by Japan Rabbit. We cannot move White Rabbit Express orders to your Japan Rabbit…
Updated 3 weeks ago by Jessica
Orders can be placed on our website 24 hours a day, 7 days a week, all year round. We buy your items 7 days a week during our usual office hours. Yahoo! Auctions and Mercari orders take priority duri…
Updated 2 months ago
We strive to reply to all emails and contact by customers within 1-2 business days (not counting weekends and public holidays). If you haven't heard back from us in 72 hours, please send a follow-up…
Updated 6 months ago
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