What's the status of my order?

Do you ship airsoft or model toy guns?

Can you buy from Yahoo Auctions?

Can you buy from a site that requires a paid subscription?

Can you help me find an item I want to buy?

How long can I keep my item at your fulfillment center?

Do you provide prints from the convenience store?

Can you order from a site that only accepts COD/Bank Transfer payment?

How does your team handle my order and packages?

Can you inform me when an item becomes available?

Can I buy digital items?

How long does it take to order my item ?

Do you handle pre-order items ?

What payment methods do you accept?

Can you buy from a physical store or event?

Could you share a shopping account with me?

Is it possible to pay in installments?

Are final prices in US dollars ?

Can you order an item at a specific date and time?

Where's my refund?

How much will it cost?

May I contact the seller myself before I purchase something through Japan Rabbit?

Can you contact the seller for me?

Can you reach out to the user who bought the item I want?

Can you negotiate the price for me?

Can you ask a seller to re-list an item?

Regarding Fake, Defective, or Used Items

My item was damaged in transit. Can you help me?

Can I buy products intended for adults?

Can you share the domestic tracking number with me?

Are seller receipts provided?

特定商取引法

Can I directly pick up my items from your office?

What happens if you can't buy my item?

Can I cancel my order?

Can I return an item?

Can you consolidate multiple items into one package?

May I forward my Japan Rabbit package to my Blackship mailbox?

How much time will my item take to reach Japan Rabbit warehouse?

Where is my package while in transit to my location?

My package isn't here!

How much does shipping cost?

Do you ship to my country?

Can I change my customs value?

How do you handle packing?

Shipping Restrictions for DHL and FedEx

What shipping options are available?

Can you ship to an address in Japan?

Who pays for import tax?

Can I ship to a PO box?

Do you ship to APO addresses?

Can you declare my package as a gift?

Prohibited Items

How long does shipping take?

Blacklisted Countries for Shipping

My package is being returned to Japan. Can you reship it to me?

Have you shipped my order yet?

Where can I find my tracking number?

My country was blocked from viewing a shopping site. Help!

Fees for Yahoo Auctions, Mercari, and other Fleamarket Sites

Can I use your office address to send my package to?

What are Purchase Limits?

Am I able to participate in lotteries through your service?