Policies

Are seller receipts provided?

Generally, we are not able to provide product receipts for the items we purchase due to concerns about confidential information. Many shops are not friendly toward proxy services like Japan Rabbit, s…

Updated 2 months ago

Regarding Fake, Defective or Used Items

As a proxy-buying service, we provide you the ability to shop and ship from businesses in Japan. We are not the producer of the products that you buy through us. Please take caution, and be aware of…

Updated 7 months ago

My item was damaged in transit. Can you help me?

We take great care when packing and sending all your items but they may, rarely, get damaged due to mishandling during delivery. The shipping methods we use have insurance (with varying amounts depen…

Updated 7 months ago

What happens if you can't buy my item?

If we are unable to purchase your item, we will void the transaction of your order and contact you about the reason for the cancelation. In some special cases such as ticket lotteries, a non-refundab…

Updated 7 months ago

Can I directly pick up my items from your warehouse?

Yes, if you're in Japan, you can pick up your order from us directly if desired. Please contact us ahead of time to schedule in-office pickup. We are open on weekdays from 10 AM - 7 PM with the exclu…

Updated 7 months ago

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Policies

Are seller receipts provided?

Regarding Fake, Defective or Used Items

My item was damaged in transit. Can you help me?

What happens if you can't buy my item?

Can I directly pick up my items from your warehouse?

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