Policies

10 articles

Claim Policy: Damaged, Missing, & Wrong Items

At Japan Rabbit, we're committed to ensuring our customers receive the best possible service and products. However, we understand that sometimes things may not go as planned. Our Claim Policy is desi…

Updated 3 months ago by Sandy

Item Disposal Policy

Understanding our disposal policies can help you make informed decisions and plan your purchases and shipments more efficiently. Below you will find the essential information related to item disposal…

Updated 4 months ago by Sandy

Regarding Fake, Defective, or Used Items

As a proxy-buying service, we provide you the ability to shop and ship from businesses in Japan. We are not the producer of the products that you buy through us. Please take caution, and be aware of…

Updated 1 year ago

My item was damaged in transit. Can you help me?

We take great care when packing and sending all items bought through us, but they may accidentally be damaged due to mishandling during delivery. The shipping methods we use have insurance (with vary…

Updated 1 year ago

Can I buy products intended for adults?

Yes, we can assist with purchasing adult products. We would recommend confirming with your local authorities what is allowable though, as we cannot be held responsible if there are issues with custom…

Updated 1 year ago by Jessica

Can you share the domestic tracking number with me?

We often send items to residential locations, so we cannot share domestic tracking numbers provided by the seller. We do this to protect the privacy of our staff. Once your item(s) arrive at our fulf…

Updated 1 year ago by Jessica

Are seller receipts provided?

Generally, we are not able to provide product receipts for the items we purchase due to concerns about confidential information. Many shops are not friendly toward proxy services like Japan Rabbit, s…

Updated 1 year ago

特定商取引法

販売事業者 White Rabbit Japan 所在地 〒231-0801 神奈川県横浜市中区新山下1-15-11コクサイエアロマリン2階 連絡先 メール：hello@japanrabbit.com 電話番号／お客様窓口：045-225-9061 日本国外からのご連絡： +81-045-225-9061 営業時間休業日 電話受付時間： 10時～19時（日本時間） ※土日祝日、及び弊社が定めた休…

Updated 1 year ago

Can I directly pick up my items from your office?

Yes, if you're in Japan, you can pick up your order from us directly if desired. Please contact us ahead of time to schedule in-office pickup! Our office is open on weekdays from 10 AM - 7 PM with th…

Updated 1 year ago

What happens if you can't buy my item?

If we are unable to purchase your item, we will return the funds you provided to your virtual Wallet and update you with the reason for the cancelation. In some special cases such as ticket lotteries…

Updated 1 year ago